Engagement and Development Manager, Gate City Casino
Req ID: 39895
Job type: Full-Time
Subsidiary: Gaming
The opportunity
Delaware North Gaming is hiring an Engagement and Development Manager to join our team at Gate City Casino in Nashua, New Hampshire. As an Engagement & Development Manager, you will be responsible for implementing new hire orientation and training for compliance and property on-boarding. If you are looking for a role offering teamwork, excitement, and career growth, apply now.
Pay
Minimum – Anticipated Maximum Base Salary: $53,200 – $71,800 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Responsible for conducting new hire orientations to include compliance, house rules, and service standards while ensuring a positive experience for new hires
- Work with departmental leads to develop new hire departmental onboarding
- Coordinate new hire follow-ups at regular intervals to ensure smooth onboarding of new hires
- Coach managers and team members as needed to address service standards based on survey results
- Develop, implement, and track rewards and recognition programs to meet company standards and inspire team members and managers
More about you
- Minimum of 3 years of in-person training, working with large diverse groups
- Familiar with training software and able to consider the relative costs and benefits of training programs
- Able to identify the strengths and weakness of alternative solutions, conclusions, or approaches to problems, and be able to persuade others to change their minds or behavior
- Knowledge of principals and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
- Must have the ability to disseminate reports, using analytics to recognize gaps in training and areas to emphasize
Shift details
Monday to Friday
Evenings as needed
Who we are
Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Based on a foundation of family and hospitality
When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.




Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.
Find connection, purpose, and growth at Delaware North.

Based on a foundation of family and hospitality
When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.




Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.
Find connection, purpose, and growth at Delaware North.
U.S. benefits
Every team member has the right to feel comfortable, safe, and secure at work. See what your Delaware North benefits package includes.

Employee
assistance program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Paid time off
and holidays
For eligible team members

Performance
bonuses
For eligible team members

Paid parental
bonding leave
For eligible team members

Employee discounts
(varies by location)
For eligible team members

Weekly
pay
For hourly team members
U.K. benefits
Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay
Casual and hourly team members

Training and
development
with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)
for permanent team members

Favorable pension
contributions
for permanent team members

Employee discounts
and perks
Access to Drewberry App
Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salary benefits

Employee
assistance program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Paid vacation days and holidays
For eligible team members

Performance
bonuses
For eligible team members

Paid parental
bonding leave
For eligible team members

Employee discounts
(varies by location)
For eligible team members
Casual benefits

Competitive
weekly pay

Training and
development

Flexible work
schedules

Work at some of the world’s coolest venues
Permanent benefits

33-day holiday allowance
(including bank holidays)

Favourable pension
contributions

Employee discounts
and perks

Training and
development
Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Team member journeys
CHEFS® OVERVIEW
Delaware North is proud to offer an industry-leading, one-year program for emerging culinarians looking to develop their skills and progress their careers. Created in partnership with the Culinary Institute of America, CHEFS (Culinary & Hospitality Excellence for Future Success) provides hands-on executive chef mentorship, training, and coursework that results in ProChef I certification and a clear path to career success.
The Sportservice life
If you love sports, you’ll love the chance to serve excited fans in the suites, work behind the scenes, or manage concessions. Each day promises the fun and excitement of a thrilling game, match, concert, or other special event. Be part of a team that delivers memorable experiences in fast-paced, dynamic environments — excitement guaranteed.
The Parks & Resorts life
Life’s an adventure — and that’s especially true working in our Parks & Resorts division. Whether surrounded by the stunning views of Niagara Falls or the serene beauty of Shenandoah, our team members’ days are filled with wonder and excitement. Watch the videos for a glimpse of what it’s like to work in these incredible locations. From unforgettable moments to breathtaking scenery, it’s more than just a job.
Culinary life








UK team member life








Life here
Serving fans at the AFL Grand Final. Offering a warm welcome at Auckland Airport. Sharing the beauty of the Great Barrier Reef at Lizard Island. Delaware North team members in Australia and New Zealand help create unforgettable moments every day. Be part of a team dedicated to making each guest experience truly exceptional across world-class airports, stadiums, resorts, and casinos.







