Engagement and Development Manager, Gate City Casino
Req ID: 39895
Job type: Full-Time
Subsidiary: Gaming
The opportunity
Delaware North Gaming is hiring an Engagement and Development Manager to join our team at Gate City Casino in Nashua, New Hampshire. As an Engagement & Development Manager, you will be responsible for implementing new hire orientation and training for compliance and property on-boarding. If you are looking for a role offering teamwork, excitement, and career growth, apply now.
Pay
Minimum – Anticipated Maximum Base Salary: $53,200 – $71,800 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Responsible for conducting new hire orientations to include compliance, house rules, and service standards while ensuring a positive experience for new hires
- Work with departmental leads to develop new hire departmental onboarding
- Coordinate new hire follow-ups at regular intervals to ensure smooth onboarding of new hires
- Coach managers and team members as needed to address service standards based on survey results
- Develop, implement, and track rewards and recognition programs to meet company standards and inspire team members and managers
More about you
- Minimum of 3 years of in-person training, working with large diverse groups
- Familiar with training software and able to consider the relative costs and benefits of training programs
- Able to identify the strengths and weakness of alternative solutions, conclusions, or approaches to problems, and be able to persuade others to change their minds or behavior
- Knowledge of principals and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
- Must have the ability to disseminate reports, using analytics to recognize gaps in training and areas to emphasize
Shift details
Monday to Friday
Evenings as needed
Who we are
Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
QUIÉNES SOMOSBENEFICIOSRECORRIDOS DE LOS MIEMBROS DEL EQUIPODIVISIONESLOCALIZACIÓN DE PUESTOS DE TRABAJO
BENEFICIOS RECORRIDOS DE LOS MIEMBROS DEL EQUIPO RESUMEN DE LOS CHEFS® VIDA CULINARIA LOCALIZACIÓN DE PUESTOS DE TRABAJO

Basado en una fundación de familia y hospitalidad
Cuando la familia Jacobs comenzó su humilde puesto de palomitas de maíz y maní hace más de un siglo, no tenían idea de que la empresa se convertiría en una de las empresas hoteleras privadas más grandes del mundo. Delaware North ha prosperado durante tres generaciones, sirviendo a los huéspedes en lugares icónicos de todo el mundo a través de la innovación, la integridad y la dedicación.




Los miembros de nuestro equipo son el corazón y el alma de nuestro negocio, creando experiencias inolvidables para los huéspedes todos los días, desde el primer tee como socio oficial de catering del Campeonato de la PGA of America y la Ryder Cup nacional hasta una comida de primera clase en un lugar de sueños de Disney®. Estamos orgullosos de ofrecer innumerables oportunidades de crecimiento y aprendizaje, guiados por mentores de hospitalidad de primer nivel.
Encuentre conexión, propósito y crecimiento en Delaware North.

Basado en una base de familia y hospitalidad
Cuando la familia Jacobs comenzó su humilde puesto de palomitas de maíz y maní hace más de un siglo, no tenían idea de que la empresa se convertiría en una de las empresas hoteleras privadas más grandes del mundo. Delaware North ha prosperado durante tres generaciones, sirviendo a los huéspedes en lugares icónicos de todo el mundo a través de la innovación, la integridad y la dedicación.




Los miembros de nuestro equipo son el corazón y el alma de nuestro negocio, creando experiencias inolvidables para los huéspedes todos los días, desde el primer tee como socio oficial de catering del Campeonato de la PGA of America y la Ryder Cup nacional hasta una comida de primera clase en un lugar de sueños de Disney®. Estamos orgullosos de ofrecer innumerables oportunidades de crecimiento y aprendizaje, guiados por mentores de hospitalidad de primer nivel.
Encuentre conexión, propósito y crecimiento en Delaware North.
Beneficios de EE. UU.
Todos los miembros del equipo tienen derecho a sentirse cómodos, seguros y protegidos en el trabajo. Vea lo que incluye su paquete de beneficios de Delaware North.

Employee
assistance program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Paid time off
and holidays
For eligible team members

Performance
bonuses
For eligible team members

Paid parental
bonding leave
For eligible team members

Employee discounts
(varies by location)
For eligible team members

Weekly
pay
For hourly team members
U.K. benefits
Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay
Casual and hourly team members

Training and
development
with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)
for permanent team members

Favorable pension
contributions
for permanent team members

Employee discounts
and perks
Access to Drewberry App
Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salaried benefits

Employee
assistance program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Paid vacation days and holidays
For eligible team members

Performance
bonuses
For eligible team members

Paid parental
bonding leave
For eligible team members

Employee discounts
(varies by location)
For eligible team members
Casual benefits

Competitive
weekly pay

Training and
development

Flexible work
schedules

Work at some of the world’s coolest venues
Permanent benefits

33-day holiday allowance
(including bank holidays)

Favourable pension
contributions

Employee discounts
and perks

Training and
development
Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Recorridos de los miembros del equipo
RESUMEN DE LOS CHEFS®
Delaware North se enorgullece DE ofrecer un programa para culinarios emergentes que buscan desarrollar sus habilidades y progresar en sus carreras. Creado en asociación con el Culinary Institute of America, CHEFS (Culinary & Hospitality Excellence for Future Success) ofrece tutoría, capacitación y cursos prácticos de chef ejecutivo que dan como resultado la certificación ProChef I y un camino claro hacia el éxito profesional.
La vida en Sportservice
Si le encantan los deportes, le encantará la oportunidad de atender a los fanáticos emocionados en las suites, trabajar detrás de escena o administrar concesiones. Cada día promete la diversión y la emoción de un emocionante juego, partido, concierto u otro evento especial. Forma parte de un equipo que ofrece experiencias memorables en entornos dinámicos y de ritmo rápido, emoción garantizada.
Vida en Parks & Resorts
La vida es una aventura, y eso es especialmente cierto al trabajar en nuestra división de Parks & Resorts. Ya sea rodeado por las impresionantes vistas de las cataratas del Niágara o la serena belleza de Shenandoah, los días de los miembros de nuestro equipo están llenos de asombro y emoción. Mira los videos para echar un vistazo a cómo es trabajar en estos increíbles lugares. Desde momentos inolvidables hasta paisajes impresionantes, es más que un trabajo.
Vida culinaria








UK team member life








Life here
Serving fans at the AFL Grand Final. Offering a warm welcome at Auckland Airport. Sharing the beauty of the Great Barrier Reef at Lizard Island. Delaware North team members in Australia and New Zealand help create unforgettable moments every day. Be part of a team dedicated to making each guest experience truly exceptional across world-class airports, stadiums, resorts, and casinos.







